Refund Policy
At DSTDIGITIZING we are committed to providing high-quality embroidery digitizing services tailored to your unique needs. Since our products are digital and customized, we maintain a transparent and fair refund policy as outlined below.
🔄 No Refunds on Completed Orders
Due to the digital and custom nature of our services, we do not offer refunds once an order has been completed and delivered.
✅ Refund Eligibility
Refunds will only be considered under the following circumstances:
- Duplicate payment was made by mistake.
- We fail to deliver the digitized file within the agreed turnaround time and no prior notice was given.
- You did not receive the final files due to a technical issue on our end, and we are unable to provide them after confirmation.
✏️ Revisions & Corrections
We want you to be happy with your design! If the delivered file has:
- Minor issues,
- Missed specifications,
- Or any error from our side,
We offer free revisions until you are satisfied — as long as the revision request is based on the original instructions provided.
🚫 Non-Refundable Situations
We do not provide refunds if:
- You change your mind after placing an order.
- You provided incorrect or incomplete instructions.
- You were expecting a different style or outcome not communicated in the original request.
- You cancel the order after we have started work on it.
📩 Contact Us
If you believe your case qualifies for a refund, please reach out within 7 days of delivery at:
📧 Email: thedstdigitizing@gmail.com
📞 Phone/WhatsApp: +92-308-4105065
Please include your Order ID, reason for your request, and any supporting details. We aim to review and respond to all refund inquiries within 2 business days.
Note: By placing an order on our website, you agree to the terms outlined in this refund policy.